Terms of service

1. Use of Our Website

By using PawHaven, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian

  • You will use the Site for lawful purposes only

  • You will not violate any applicable laws or regulations

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

PawHaven sells pet-related products through an online retail and dropshipping model.

  • All product descriptions, prices, and availability are subject to change without notice

  • We make every effort to display products accurately, but we do not guarantee colors, sizing, or descriptions will be exact on all devices

  • We reserve the right to limit quantities or discontinue products at any time

3. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method submitted

  • Prices are listed in USD and may exclude taxes or shipping unless stated otherwise

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

4. Shipping & Delivery

  • Shipping times are estimates only and not guaranteed

  • Some items are shipped directly from third-party suppliers

  • Delays due to customs, carriers, or unforeseen circumstances are outside our control

PawHaven is not responsible for delays once an order has been shipped.

5. Returns & Refunds

All returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms.
Please review that policy before making a purchase.

6. Cancellations

Orders may only be canceled within the timeframe stated in our Refund & Return Policy. Once processing or shipping has begun, cancellations are not guaranteed.

7. Intellectual Property

All content on this Site — including logos, images, text, graphics, and design — is the property of PawHaven or its content suppliers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our written permission.

8. User Conduct

You agree not to:

  • Use the Site for fraudulent or harmful activities

  • Attempt to interfere with the Site’s security or functionality

  • Submit false, misleading, or abusive content

Violation of these rules may result in termination of access to the Site.

9. Disclaimer of Warranties

PawHaven provides products and services on an “as is” and “as available” basis.

We make no guarantees that:

  • The Site will be uninterrupted or error-free

  • Products will meet all expectations or specific pet needs

Always consult a veterinarian for pet health-related concerns.

10. Limitation of Liability

To the fullest extent permitted by law, PawHaven shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from misuse of products

  • Delays or service interruptions beyond our control

Our total liability shall not exceed the amount paid for the product in question.

11. Third-Party Links & Services

Our Site may include links to third-party websites or services. We are not responsible for the content, policies, or practices of these third parties.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your information.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Your country/state], without regard to conflict of law principles.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective once posted on this page.